Minimum Qualifications
Bachelor’s degree and 12 years experience in computer science, engineering, information technology, or a related technical field; Masters and 8 years related technical experience; PhD and 5 years of related technical experience
5+ years of experience in technical support, network engineering, customer engineering, or site reliability.
3+ years of experience troubleshooting cloud services, software-as-a-service products, internet services, or enterprise applications using logs, monitoring data, network traces, or test environments.
2+ years of experience independently leading investigations of customer technical issues, including documenting findings, escalating issues in writing, and driving issues through resolution or documented handoff.
Experience troubleshooting at least three of the following: Domain Name System, web traffic using HTTP or HTTPS, Transmission Control Protocol/Internet Protocol, routing, proxy servers, authentication, or single sign-on.
Preferred Qualifications
Experience supporting a cloud-based monitoring, network, or digital experience product.
Experience writing automation scripts in Python, Java, or a comparable language, and using application programming interfaces to automate workflows.
Experience administering Linux systems and using containers or virtual machines.
Cisco CCIE certification or another advanced networking or cloud certification.
Experience writing customer-facing technical documentation and mentoring engineers across teams.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
