Health & Risk Management: Coordinate customer utilization and engagement patterns, using data-driven health metrics and playbooks to identify risks early and support detailed contract renewals.
Executive Advisory: Build long-term, positive relationships with key business executives and technical stakeholders across strategic accounts, delivering regular business value updates to executive leadership.
Cross-Functional Teamwork: Partner closely with Product Management, Technical Account Managers, and Field Sales teams to translate customer insights into product feedback and expansion opportunities.
MINIMUM QUALIFICATIONS
Confirmed experience in Customer Success, Account Management, Renewals, or a related post-sales role within a SaaS, cloud, networking, or enterprise software environment.
Confirmed experience leading or building Customer Success Manager, account, segment leaders, or related post-sales professionals teams.
Experience owning renewal, retention, expansion, or Net Revenue Retention metrics for a customer portfolio or business segment.
Experience working with enterprise SaaS operating models, including customer adoption, health scoring, renewals, and risk management processes.
Experience working with modern IT infrastructure, SaaS environments, cloud networks, observability, monitoring, or related technical solutions.
PREFERRED QUALIFICATIONS
Experience managing Customer Success Managers or segment leaders in a Commercial or Enterprise customer segment.
Knowledge of ThousandEyes solutions, digital experience monitoring, or network path visualization technology.
Experience building executive-level customer relationships and delivering business value reviews or strategic account updates.
Experience collaborating cross-functionally with Product Management, Technical Account Management, Sales, Renewals, or Engineering teams.
Strong long-term goal setting and data-driven risk leadership skills within sophisticated enterprise environments
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
