Minimum Qualifications
3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field
3+ years of experience in an enterprise customer-facing role
Working knowledge of the Splunk Core Platform
Experience with customer escalations, account management, and project coordination
Experience with IT operations and technical infrastructure
Preferred Qualifications
Splunk Architect Certification, or willingness to obtain it within 3–6 months
Familiarity with Splunk-related products beyond the Core Platform
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
Ability to work effectively with stakeholders across all levels, from individual contributors to senior leaders
Strong customer service mindset with a proactive and solutions-oriented approach
Ability to travel as required (20-30%)
Committed to deliver customer success excellence in an ever-changing landscape
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
