Your Impact
Leads execution of advanced, multi-area solutions and deliverables
Applies technical expertise across domains, advising on end-to-end solutions
Typically impacts within assigned theater, while building sphere of influence outside of assigned theater
Builds strong, trust-based customer relationships
Aligns solutions with customer goals, lifecycles, and challenges, leveraging business context (including E2E plan) to shape recommendations
Uses a consultative approach to nurture relationships, overcome challenges, and secure next steps with customers and partners
Adjusts strategies based on multiple feedback sources and performance insights to drive innovation and maximize customer outcomes (e.g., deployment, adoption, expansion)
Leads strategy, deployment, and optimization of Cisco services and solutions, ensuring alignment with customer goals
Reviews and approves designs and deliverables (including input to customer's hardware and software roadmap), using AI to inform decisions and automate impact assessments
Establishes documentation best practices, driving technical accuracy, clarity, and stakeholder alignment
Integrates emerging AI and automation methods into delivery practices
Builds customer simulations and supports escalation for complex technical issues
Demonstrates expertise across technologies, developing specialized insight in a sector or domain (e.g., Healthcare, BFSI) to benefit a broad customer base, and implementing Resilience and Security by design into all deliverables
Leverages advanced knowledge of software programmability, automation, orchestration, virtualization, DevOps and AI Ops to drive adoption and expansion
Educates a range of stakeholders on technological innovations and transfers knowledge to customers, enabling them to independently manage and optimize Cisco solutions
Manages knowledge repository, developing intellectual capital, best practices, deployment guides, and playbooks for reuse; leads and contributes to technical documentation
Uses competitive market insights to differentiate Cisco solutions and drive innovation
Leverages AI to optimize complex workflows and reduce operational overhead, identifies opportunities for broader team adoption and ensures AI-informed work meets high standards of accuracy
Strengthens customer relationships and trust through co-creation, negotiation, and framing choices in terms of risk and return
Takes end-to-end responsibility for the success of customer solutions and leads collaboration across internal teams (e.g., other CEs, TCE, and TAC stakeholders, sales teams on pre-sales activities) and external stakeholders
Applies business and financial acumen to assess solution value, considering metrics that matter to technical buyers
Collaborates across CX Delivery, Adoption, and SE or account teams and interfaces with customers regularly
Builds leadership presence through regular customer engagements and by participating in industry events such as Cisco Live and IETF forums
Actively mentors junior CEs, contributing to their development and strengthening team performance through knowledge sharing and support
Minimum Qualifications
Bachelors + 7 years of related experience, or
Masters + 4 years of related experience, or
PhD + 1 year of related experience, or
equivalent relevant work experience
Professional level (e.g., CCNP) or equivalent and certification in DevOps (i.e., Cisco DevNet) expected
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
