Working with the Seller Experience team and cross-functional partners, your responsibilities include:
Managing Seller Feedback & Field Listening Programs
Manage seller feedback programs and advisory communities across regions and sales roles, including planning, participation, engagement and follow-through.
Build and maintain broad seller participation across regions and sales roles, in partnership with regional and functional sales leaders.
Track participant engagement, recurring feedback themes, and operational follow-up actions over time.
Turning Field Feedback Into Actionable Insights
Synthesize qualitative feedback and quantitative program data to identify meaningful patterns, priorities, and opportunities to improve the seller experience.
Distinguish systemic, recurring themes from isolated feedback, validating findings with cross-functional partners.
Develop concise executive summaries, dashboards, and actionable recommendations for program owners and sales leadership.
Partner with program owners to communicate back to sellers how their input was considered, including actions taken and next steps.
Program Operations & Follow-Through
Manage defined program deliverables, milestones, and follow-up action registers in Asana or comparable work-management platforms.
Provide clear, consistent status updates, risk flags, decision logs, and next steps to cross-functional stakeholders.
Track field feedback through review and follow-up, documenting decisions, action owners, and resulting program or tool changes.
Use AI-enabled tools to accelerate feedback synthesis, streamline documentation, and enhance reporting efficiency while maintaining data accuracy and confidentiality.
Cross-Functional & Regional Partnership
Partner with regional adoption and activation leads and Sales Strategy & Planning teams to align feedback topics, timing, and follow-through with local sales rhythms.
Coordinate across related seller communities and enablement programs to build on existing touchpoints and respect sellers' customer-facing time.
Partner with field communications and activation leads to incorporate seller feedback and peer stories into leadership briefings, manager coaching kits, and field updates.
Support a consistent global listening framework while accommodating regional and theater-specific operational nuances.
Minimum Qualifications
BA/BS or equivalent experience in Business, Communications, Marketing, Organizational Development, Sales Operations, Program Management, or a related field.
7+ years of experience in program management, sales operations, sales enablement, change management, field engagement, community management, or a related discipline.
Proven track record supporting sales, go-to-market, customer success, or revenue-facing organizations.
Strong program-management discipline, including hands-on experience using Asana or comparable enterprise work-management platforms.
Excellent written and verbal communication skills, with demonstrated ability to synthesize complex qualitative feedback and data into clear insights and executive-ready presentations.
Experience synthesizing feedback from multiple sources, identifying meaningful themes and turning them into recommendations for decision-makers.
Experience coordinating cross-functional projects across multiple stakeholders, functions, and deadlines in a global, matrixed environment.
Ability to influence, collaborate, and drive follow-through without direct authority.
Practical fluency using generative AI tools to improve research, qualitative synthesis, documentation, and reporting workflows.
Preferred Qualifications
Experience supporting structured field testing, pilot rollouts, seller advisory councils, or voice-of-the-field listening programs.
Deep familiarity with enterprise sales roles and workflows (Account Executives, Systems Engineers, Specialists, Partners, and Front-Line Sales Managers).
Experience supporting the adoption of CRM platforms (e.g., Salesforce), AI-powered sales tools, enablement platforms, or seller-productivity initiatives.
Proven ability to design clean feedback dashboards, status scorecards, and data visualizations.
Familiarity with change management methodologies (e.g., Prosci ADKAR) or structured sales enablement frameworks.
Prior experience within enterprise technology, SaaS, or global sales operations environments.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada
The starting salary range posted for this position is $108,200.00 to $137,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area
$126,700.00 - $188,400.00
Non-Metro New York state & Washington state
$114,800.00 - $166,900.00
For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
