Spireon
From Spireon's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Performance Manager / Product SME, Dealer Solutions Account Management
SME expert in one of: DMS, CRM, Service or Marketing
Employment Type: Full-Time
Northeast (Connecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont)
Southeast(Alabama, Mississippi, Arkansas, North Carolina, Delaware, Ohio, Florida, Georgia, South Carolina, Indiana, Tennessee, Kentucky, Virginia, Louisiana, West Virginia, Maryland)
The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their DMS, CRM, Service, and Marketing.
Drive product adoption
Deliver performance improvement recommendations
Optimize dealership workflows
Provide training, insights, and best practices
Support renewal and expansion by demonstrating measurable results
This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
Ensure customers fully adopt and use their contracted solutions, including:
DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
CRM workflows: Lead handling, BDC processes, showroom tracking
Service operations: Lane check-in, scheduling, inspections, tech productivity
Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
Technician efficiency & labor hours
Lead response times, appointment set ratios, and close rates
Service retention, upsell capture, and multi-point inspection usage
Marketing ROI and customer lifetime value
Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Customer Engagement & Value Demonstration
Focus on customer operational performance and adoption.
Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
Provide clear ROI storytelling that ties product usage to KPI improvements.
Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).
Data Analysis & Reporting
Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
Deliver clear, data-backed recommendations and action plans.
Maintain documentation of customer progress, including training logs, KPIs, and next steps.
Cross-Functional Collaboration
Feature gaps
Integration requests (e.g., DMS, CRM, OEM tools)
Workflow challenges
Competitive intelligence
Work with Support and Professional Services to resolve technical issues impacting adoption.
Partner with Marketing to share customer success stories and support case studies.
Territory Support
Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
Recommend prioritize on which accounts need on-site vs. virtual engagement.
Assist with onboarding workflows for new rooftops added through expansion.
Required
3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
Excellent skills in coaching, training, process improvement, and data analysis.
Ability to communicate complex workflows clearly to dealership users and leaders.
Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
Background in BDC operations, service lane management, or dealership marketing.
Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).
Success Metrics
Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
Customer satisfaction (NPS/CSAT) and reduction in escalations
Impact on renewal readiness through value demonstration
Completion of performance engagements and achievement of customer objectives
Quality of documentation, reporting, and best practice delivery
Competencies
Operational Expertise – Deep understanding of automotive workflows.
Product Mastery – Expert-level proficiency in assigned solutions.
Analytical Mindset – Uses data to diagnose issues and guide coaching.
Communication & Coaching – Clear, patient, and persuasive.
Customer Empathy – Understands the daily realities of dealership teams.
Collaboration – Works seamlessly with Account Managers and cross-functional partners.
Execution Discipline – Organized, dependable, and detail-oriented.
Travel
60- 75% depending on territory/area size, customer needs, and on-site support requirements.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in