Provide 24x7 On-call support on a rotational basis.
Monitor application performance to measure uptime and downtime and implement strategies to improve availability and performance
Manage and resolve technical issues as they arise, provide incident reports, and see through the resolution process to its end
Conduct regular reviews of systems to ensure application health, security, and availability
Collaborate with IT and development teams to ensure software projects are properly implemented and to update applications as required
Document procedures and practices in a clear, concise manner, ensuring that the organization can continue to rely on this guidance in the future
Responsible for the monitoring, measuring, performance, availability, security, recovery, and throughput of application services
Oversee the operational integrity of tools, systems, and infrastructure, including technical or process changes that could impact application services
What You’ll Bring
A passion for excellence in delivery of service to customers and colleagues alike
A drive to improve operational processes and procedures.
Strong familiarity with broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, containers, message queues, etc), containers, databases, networking, Citrix/VDI, etc
Strong affinity to automate repetitive tasks, leaning out processes that drive down outages and deliver quick results.
Familiarity with Public & Private Cloud (AWS, Azure, GCP), VMware virtualized systems environments.
Knowledgeable of source control management and CI/CD.
Good understanding of application architecture, databases, knowledge of java, .net, python preferred.
Networking architecture understanding (F5, haproxy)
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.