What You’ll Do
Travel to loss locations throughout the U.S. to create physical inventories of damaged contents, often in difficult conditions (i.e., fire damaged homes without heat/electricity)
Correspond with adjusters, insureds and other points of contact to coordinate claim documentation and damage assessment, via email and phone
Correspond with teammates regarding scheduling, travel expenses, and project coordination / updates, via email, phone and MS Teams
Oversee the valuation process including identifying high value items for special processing
Track and log time and expenses daily for both billing and utilization purposes
Update tasks within our Contents Express system and follow detailed process flows
Comb through large volumes of supporting documents (receipts, prior appraisals and photographs) to match to damaged items
Cross-reference lists for duplication and additional detail, merge information as needed
Review completed contents valuation inventories for accuracy, deliver reports to adjuster, and follow up on adjuster questions
Proactively manage up to 20+ claims in various stages of the process, maintaining timely communication and claim momentum even when traveling or onsite
What You’ll Bring
This position requires frequent travel, both local and overnight, up to 60% of the time, often on short notice
Ability to physically inspect damaged contents, including maneuvering heavy contents in tight storage spaces and itemizing contents in homes without heat or electricity, for up to 8 hours a day
Experience working in the insurance industry or around a high-end property industry such as interior design, art, or fashion and/or equivalent education in the relevant areas
Experience in leadership and/or project management is a plus
The successful candidate will exemplify professionalism, have excellent written and verbal communication skills, and be a team player
Person must be extremely detail-oriented and possess excellent problem-solving and organizational skills
Ability to sit for multiple hours at a time and to remain alert and focused for multiple hours a day at a computer keyboard
Ability to track and document time and expenses daily
Excellent MS Office (including Excel), Outlook, and computer skills
Bachelors or Graduate Studies in Business, Art, Art History, Fashion, Interior Design or related field desired
Valid REAL ID and driver's license
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
