Company Overview
We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:
Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.
By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.
Summary
Spire is seeking a Workplan Scheduler III to work in our St. Louis location. This position will assist the Team Lead of Workplan Execution, in planning and assigning future dated work. The Scheduler III will utilize technologies to ensure manpower is appropriate and proper work leveling and routing occur so that customer related requests, compliance targets, and new business tasks are completed in a timely manner.
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Duties and Responsibilities
- Lead shifts pertaining to workplan execution and emergency response.
- Provide guidance and mentorship to Scheduler I and Scheduler II employees, ensuring they understand all systems, processes, and responsibilities required for the role.
- Develop job aids, training and procedures.
- Develop Emergency and Workplan Execution analytics and reporting.
- Develop Field Operations productivity analytics and reporting.
- Utilize and master relevant scheduling and information systems (e.g. Click, Maximo, Oracle).
- Assign, analyze, and report daily/weekly/monthly/yearly assignments of all work performed by Spire field operations and communicate plans with regional field leadership.
- Understand and utilize reporting dashboards and reports (e.g. Excel, Oracle Business Intelligence, and Tableau) to leverage large data sets to aid in decision making.
- Meet regularly with builders to address needs and build relationships, as needed.
- Assist in performing root cause analysis for changing business needs and communicate findings to the Manager and Team Lead.
- Evaluate, recommend, and perform adjustments to routes daily based on changing business needs.
- Proactively assess future business conditions and adjust workload plan as necessary to support changing company initiatives.
- Assist in forecasting and budgeting processes by providing relevant data.
- Ensure customer service levels are maintained through fine-tuning availability and coordination with field leadership on manpower adjustments.
- Utilize Work Scheduling and Enterprise Asset Management systems.
- Manage systematic and failed meter change program and report on progress.
- Schedule resources and coordinate new business orders in the customer information system for service line and meter set orders.
- Complete line locates for planned gas system work, keep locates current and document accordingly.
- Receive and manage monthly compliance report from Operations Shared Services and ensure compliance orders are completed on time.
- Create and maintain deployment plans (field employee vacation scheduling and changes, time off, meetings, training, weekend duty, holiday duty, etc.) for all areas.
- Monitor and update reports related to service line installation and meter set timeliness.
- Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
- Perform duties as assigned by Workplan Execution Manager and Team Lead.
- Fill in for the Team Lead as necessary.
- Perform all other duties as assigned.
Essential Characteristics
Ability to lead by example in support of the Company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
Ability to work under pressure and meet tight deadlines.
Ability to adapt to a fast-paced, changing environment.
Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
Ability to work independently and manage time effectively to meet individual goals and deadlines.
Ability to collaborate and display a positive attitude in a team-oriented environment.
Flexibility to operate as a team player to meet shared goals.
Preferred Skills
Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.
Supervisory Responsibilities
Required Education (certifications, licenses)
High school diploma/GED required
Preferred Education (Certifications, Licenses, etc.)
Bachelor’s degree preferred or at least 4 years of experience in a role that emphasizes the knowledge, skills and abilities listed above
Required knowledge, skill and abilities
Experience in dispatching or workplan execution experience.
Experience with mobile workforce management software.
Experience with Oracle CC&B or other customer information systems.
Physical demands, environment and schedule
Normal office conditions
Variable shifts as needed to accommodate business needs
Posting Requirements
Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
