Experience / Education Requirements
Required
Bachelor’s Degree or equivalent experience
15+ years of database administration, architecture, or support experience
10+ years hands-on PostgreSQL experience in enterprise environments
Strong experience with PostgreSQL performance tuning, HA/DR, replication, backup/recovery, and security
Engagement in Postgres Community as contributor or reviewer.
Experience with PostgreSQL migrations from Oracle, SQL Server, or other commercial databases
Preferred
Experience with cloud platforms such as AWS, Azure, or GCP
Experience with enterprise PostgreSQL distributions such as EDB, Crunchy Data, or similar
PostgreSQL or cloud certifications preferred
Essential Functions and Responsibilities
This position is considered level 4 help desk support.
Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues.
Provide technical expertise required by application support team.
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
Must have ability to work well within a collaborative team environment.
Drive customer satisfaction by tracking issues from start to closure.
Occasional after hours, weekends and holiday support including participating in on-call rotation.
Lead architecture and design discussions for enterprise PostgreSQL solutions
Serve as the technical lead and trusted advisor for complex customer engagements
Collaborate with engineering, support, delivery, and sales teams to ensure successful customer outcomes
Mentor junior engineers and contribute to team capability development
Participate in escalation handling for critical production issues and provide advanced troubleshooting support
Identify opportunities for automation, operational efficiency, and process improvement
Required Competencies (Knowledge, Skills, and Abilities)
Expert-level understanding of PostgreSQL architecture, internals, administration, and ecosystem tooling
Strong understanding of replication technologies, clustering, connection pooling, backup/recovery, and observability frameworks
Experience with Linux system administration and scripting
Knowledge of Kubernetes, containers, and cloud-native database deployments is highly desirable
Flexibility, adaptability, and ability to work effectively in ambiguous or rapidly evolving environments
Excellent written and verbal communication skills
Strong remote working discipline with the ability to independently manage customer and internal deliverables
Preferred Technical Experience
PostgreSQL
Patroni, PgBouncer, HAProxy
Streaming Replication and Logical Replication
Backup technologies such as pgBackRest or Barman
Monitoring tools such as Prometheus, Grafana, and ELK
Cloud database services including Amazon RDS/Aurora PostgreSQL, Azure Database for PostgreSQL, and Google Cloud SQL
Database migration and schema conversion tools
Infrastructure automation using Ansible, Terraform, or similar tools
Kubernetes operators for PostgreSQL
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