Manage and streamline the technology that powers Specialized’s owned retail stores, including POS, store websites, payment devices, Wi-Fi/network equipment, alarms, and related systems, with a focus on reliability, supportability, and a better store teammate and rider experience.
Ensure new solutions are tested, documented, supportable, and ready for store teams and dealer partners before launch, with clear ownership for issue resolution, escalation paths, and post-go-live stability.
Lead, coach, and develop a team of Business Analysts and Support teammates by setting clear priorities, creating accountability, improving ways of working, and helping each teammate grow in their role.
Ensure process documentation, support playbooks, training materials, and release communication that help owned retail stores, internal teams, and independent dealer partners are created, maintained and successfully adopted
Continuously evaluate retail technology processes, support trends, integration performance, and store/dealer feedback to identify improvements that increase reliability, reduce friction, and strengthen Specialized’s omnichannel experience.
WHAT YOU NEED TO WIN
5+ years of experience leading Business Analysts, Support teammates, Product Owners, or similar technology teams, with the ability to translate business needs into clear requirements, user stories, process documentation, support materials, and technical tickets for development teams.
Experience with agile methodologies within JIRA and Confluence
Excellent written and verbal communications skills; technical writing experience is a plus.
Exceptional analytical skills with the ability to learn from teammates, analyze past projects and advise Leadership on how our systems & integrations can be improved using reusable or new technical solutions
Confidence in debugging and solutioning challenges during complex implementations
Strong self-initiative, interpersonal skills, and the flexibility to quickly synthesize new ideas and concepts.
WAYS TO STAND OUT FROM THE CROWD
Self starter that sees problems, potential solutions, and is not afraid to step in and start working.
Excellent analytical and problem solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner
You are a passionate perfectionist with an ever positive, can-do attitude and a willingness to continue learning new skills
You'll be a fun and enthusiastic teammate who enjoys a challenge and celebrates success.
PAY
Below is a summary of compensation elements for this role at the company if based in the following locations:
California Base Pay Range: ($137,000 - $198,000)
At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.
BENEFITS
Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:
Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:
PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)
Dental and Vision plan
Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
401(k) Matching up to $5,000 plus company paid retirement plan fees
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance program
Sick, Vacation and Paid Holidays
Employee discounts and perk program
Parental Leave
Specialized bike for new baby
Education and events reimbursement
For additional information on benefits and perks, please visit: https://benefits.specialized.com
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
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