Oversee the full portfolio of transportation programs: off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share, parking lots/structures/facilities, and related team-building or employee engagement events
Innovate approaches to increase participation in employee commuter and parking programs through communications, messaging, incentive systems, and creative campaigns
Act as primary point of contact for parking and transportation facilities; perform strategic analysis to improve and optimize overall system efficiency, routes, and operational practices
Recommend and support development of internal transportation and parking policies, procedures, and programs
Lead internal customer relations for commute/transportation questions and feedback; oversee customer service, issue resolution, root-cause analysis, and corrective action plans
Oversee communication of systems/service changes to stakeholders (email, newsletter, intranet/app, signage, basic graphics)
Interface with internal stakeholders (including Spaceport Development, Facilities, Culinary, and Hospitality teams) to understand, develop, and align goals
Monitor quality, consistency, and financial activities of Spaceport transportation and related operations; set/enforce standards, inspect and routinely walk areas of responsibility; strategically drive revenue and improve operating costs
Train staff on customer service, anticipating guest/employee needs, problem resolution, and safety practices; create and maintain in-person and online training materials; ensure the team is current with all mandatory company training
Enforce proper safety practices and support high-volume, complex multidisciplinary operations
BASIC QUALIFICATIONS
High school diploma or equivalency certificate
3+ years of leadership experience in transportation program management, hospitality, or other corporate employee services programs
PREFERRED SKILLS AND EXPERIENCE
Bachelor’s degree in hospitality or related field
Experience opening new operations and/or creating operational procedures from the ground up; 1+ years in SpaceX Spaceport Operations a plus
Advanced knowledge of customer service and problem resolution; excellent written and verbal communication skills
Experience in a corporate environment; proficient knowledge of human resources management and Microsoft Office/Outlook
Ability to organize work for large groups in various service formats; strong time management skills
Experience with high-volume, complex multidisciplinary operations and leading teams of 10+ staff members
Eye for aesthetic industrial design; ability to read and understand basic floor plans; familiarity with space planning, facilities in an aerospace industry, and ERP software for RFPOs/work orders
Ability to work effectively in a team environment; make independent judgments with limited information; logical and strategic approach to solving problems
Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
Comfortable working in a high-stress environment balancing several projects, with flexibility to adjust for abrupt changes in strategic direction
ADDITIONAL REQUIREMENTS
Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
Must be available to work extended hours and weekends
Must be able to relocate to Starbase, Texas
Ability to provide 24/7 on-call support for emergencies and critical operations
Valid state issued driver's license
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
