Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for team
Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Manage performance for Spaceport Operations staff
Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams
BASIC QUALIFICATIONS
High school diploma or equivalency certificate
3+ years of leadership experience within the hospitality or transportation industries
PREFERRED SKILLS AND EXPERIENCE
Bachelor's degree in hospitality
5+ years of leadership experience within the hospitality or transportation industries
Experience opening new operations and/or creating operational procedures from the ground up
Advanced knowledge of customer service and problem resolution
Experienced with Microsoft Office and Outlook
Excellent communication skills both written and verbal
Excellent knowledge of room inventory, housekeeping processes and guest service
Proficient knowledge of human resources management
Strong time management skills
Experience with high volume, complex multidisciplinary operations
Experience leading groups in large team settings of 10 or more staff members
Familiar with space planning procedures and operations
Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
Logical and strategic approach to solving problems
Ability to read and understand basic floor plans
Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions
ADDITIONAL REQUIREMENTS
Must be willing to relocate to Starbase, TX and travel to remote Moon Corps sites on critical projects (up to 85% travel)
Ability to provide 24/7 on-call support for emergencies and critical operations
Valid state issued driver's license
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
