RESPONSIBILITIES
Collaborate directly with customers and stakeholders to gather requirements, troubleshoot issues, and ensure successful delivery of the project(s)
Create and maintain detailed technical and user-facing documentation for the internal team and end users
Understand how to integrate other applications integrate with each other.
Design, build, and maintain integrations using RESTful APIs, GraphQL, and webhooks to connect SaaS platforms and internal systems
Integrate business applications (CRM, ERP, billing, etc.) with a focus on data mapping, transformation, and real-time synchronization
Identify integration opportunities that improve efficiency, automate processes, and reduce manual work through deep understanding of operational workflows
Apply API & security best practices including authentication (OAuth, API keys), error handling, monitoring, and ensuring secure, scalable, and reliable integrations
Integrate alerting and monitoring to ensure the application and the services are performant and reliable
Support the Atlassian application stack which includes: Jira Software, Jira Service Management, and Confluence including creation and management of custom complex projects, workflows, schemes, custom fields, and security schemes
Serve as one of the SMEs of Atlassian stack which comprises of: Jira, Jira Service Management, Confluence, and more
Support and resolve issues with collaborative applications such as Jira/Confluence
Develop, test, and deploy upgrades for collaborative applications such as Jira/Confluence
BASIC QUALIFICATIONS
Bachelor's Degree in Computer Science, Information Technology, or related technical discipline and 3+ years of hands-on experience designing, implementing, and managing applications in large enterprise environments; OR 5+ years of hands-on experience designing, implementing, and managing applications in large enterprise environments in lieu of a degree
Experience designing and implementing API integrations (REST, GraphQL, webhooks)
Experience with scripting (such as Groovy, Python, or Java)
PREFERRED QUALIFICATIONS
Strong experience with scripting (Groovy, Python, or Java) and SQL (especially with ScriptRunner)
Strong experience upgrading Atlassian applications such as Jira/Confluence in a large, clustered Linux production environment
Hands-on experience integrating Atlassian tools with other internal systems, CRM, ERP, or billing platforms
Experience with migrating data between other application platforms
Experience working in a fast-paced, team environment with strong analytical, problem-solving, and customer-facing skills
Strong interpersonal skills to communicate with various business groups (software development teams and other business units)
Experience leading cross-functional projects and mentoring or training other team members
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
