Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
Execute rapid incident response for major network disruptions
Own investigation, troubleshooting and resolution efforts for common network issues
Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
Measure, preserve, and improve the uptime and performance of the Starlink Network
Follow and improve processes used for operating the Starlink Network
BASIC QUALIFICATIONS
High school diploma or equivalency certificate
1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.
PREFERRED SKILLS AND EXPERIENCE
Ability to take on projects that require taking initiative and developing new expertise
Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
Familiarity with modern networking technologies including but not limited to:
Connectivity (MAC, WiFi, WDM, IPv4 and IPv6)
Switching (STP, VLANs, QinQ)
Routing (BGP, OSPF, IS-IS)
Network services (DNS, DHCP, NTP, NAT)
Network security (MACsec, ACLs) and Anti-DDoS measures
Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
Residential or business customer interaction experience, customer support preferred
Experience with debugging complex systems using data analysis
Basic software experience in Python, SQL, Bash or similar languages
Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline
ADDITIONAL REQUIREMENTS
Must be available for on-shift rotations
This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off
Must be able to work extended hours and weekends as needed
COMPENSATION AND BENEFITS
Pay Range
- Level 1: $29.00
- Level 2: $31.50
- Level 3: $34.50
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
