Support end-user network connectivity, including wired, wireless, and remote access.
Troubleshoot conference room and audio-visual setups.
Improve help desk workflows, working with IT engineering and other teams to resolve complex issues.
Working in an AI environment developing knowledge base and self-help workflows.
Write instructional documentation and explain technical issues in terms non-technical people can understand.
BASIC QUALIFICATIONS
High school diploma or equivalency certificate.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE
Experience with ticketing and phone queue systems meeting established SLAs.
Experience supporting macOS, iOS, and Linux environments.
Technical certifications (for example, A+, Network+, or MCSE).
Working knowledge of audio-visual and conference room equipment.
Comfortable supporting business-critical systems, with a sense of urgency appropriate to the work.
Able to work independently while staying patient through constant interruptions.
Excellent written, verbal, and phone communication skills.
ADDITIONAL REQUIREMENTS
Must have a valid driver's license.
Must be willing to work all shifts, overtime, and/or weekends as needed.
COMPENSATION AND BENEFITS
Pay Range
- IT Support Technician/Level 1: $29.00 - $35.00/hour
- IT Support Technician/Level 2: $34.00 - $40.00/hour
- IT Support Technician/Level 3: $38.00 - $45.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
