RESPONSIBILITIES
Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
Manage on site inventory and the total lifecycle of IT assets.
Procure, configure and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label and large multifunction printers.
Network support and troubleshooting, from device connectivity to VLAN configuration.
Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
Support AV/VC solutions locally and globally to support in-region teams.
Support events around the SpaceX offices from an AV (audio/visual) standpoint, and occasional out-of-hours event support.
Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
BASIC QUALIFICATIONS
High school diploma or equivalency certificate.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
1+ years of professional experience in AV (audio/visual) events support.
Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE
Experience supporting Mac iOS and Linux environments.
Technical certifications (i.e. A+, Network+, MCSE).
Working knowledge of audio-visual equipment.
Experience working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
Able to work independently while maintaining patience with the constant interruptions.
Due to the high visibility of this position, excellent written, verbal and phone communications skills.
ADDITIONAL REQUIREMENTS
Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
Must have valid driver's license.
Must be willing to work all shifts, overtime, and/or weekends as needed.
COMPENSATION AND BENEFITS
Pay Range
- Level 1: $29.00 - $35.00
- Level 2: $34.00 - $40.00
- Level 3: $38.00 - $45.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
