Ten company-paid holidays per year
About the Team
The Practice Manager works with the Sound Physician’s team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. The Practice Manager also works closely, daily, with key stakeholders at the hospital partner, such as hospital leadership, case management, and others.
About the Role
The Practice Manager is responsible for, but not limited to, the on-site operational management and support of Sound Physicians practice. The Practice Manager will be a main point of contact with the hospital, working with hospital leadership and support staff to manage practice operations. The Practice Manager will have a visible presence at the hospital, providing daily support to the practice clinical team and removing operational barriers. This role will build and maintaining professional relationships with the entire practice team, hospital C-suite executives, case management, community providers and specialty physicians.
The Details: This role works on-site at our practice, within the hospital. There are no travel requirements for this role.
Essential Duties and Responsibilities
Practice Operations and Support
Acting as the front-line liaison for the clinician team with hospital C-Suite, nursing leadership, and Sound operational team
Providing executive support to the practice medical director and practice team to meet contract expectations
Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, and completion of death certificates
Ensuring all aspects of recruiting are executed, including the coordination of onsite interviews with hospital leadership and promoting a positive candidate experience (interviewing and site visits)
Ensuring all aspects of onboarding and orientation are completed for new clinicians including locums & ambassadors
Developing and maintaining practice orientation checklists and policies
Coordinate with privileging team to ensure all licensed providers complete their recredentialing and monitor expirables. Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
Ensure Collaborative Practice Agreements for APPs are up to date (as applicable)
Maintain reports/trackers as requested
Managing, with the Program Medical Director, and identifying opportunities in staffing to volume and acuity
Foster relationships with key stakeholders at the hospital
Initial review of quality and at-risk metrics
Communicate clinician terminations and requisitions via Sound systems
Managing relationship with hospital Medical Staff Office, facilitating barriers to on-time starts in partnership with privileging team
Ensuring billing and documentation compliance for the practice
Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
Participating in all medical group training offered by Sound pertinent to role and responsibilities
Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan. Supporting clinicians through entry of life event changes in Sound’s HR Information System
Acting as the point person for all Human Resources relations to include, but not limited to, ensuring accurate practice roster and compliance with employment law and Sound policies
Administratively supporting clinician employment agreement amendments for team members
Acting as the super user for all software applications and as a point person for hospital software and hardware systems
Establishing and maintaining group norms for the practice team, at the direction of medical director
Maintaining visual/management boards to support team communications and recognition
Training/mentoring Practice Coordinators, as requested
Encouraging practice participation in Sound bedside/colleague engagement surveys
Staffing Operations
Schedule ownership; including but not limited to creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance (for Hospital Medicine) or 90 days in advance (for Emergency Medicine)
Reviewing and validating shift and productivity data for appropriate processing by payroll each month
Ensure permanent clinicians meet annual contractual shift obligation
Review clinician sick pay and PTO requests, as applicable
Financial Operations
Collecting, tracking, and analyzing all site financial and operational data
Reviewing P&L for performance and participating in budget creation and maintenance
Provide supporting documentation for hospital invoicing, as applicable
Participating in and supporting the Monthly Performance Reviews focused on practice financial, clinical, and operational performance
Client Retention
Serving as general administrative liaison to hospital executives and staff regarding hospital needs
Coordinating practice events, (team meetings, JOCs, etc.) and ensuring client facing materials are refreshed with Sound current standards
Maintaining hospital contact information and documenting contact changes in Salesforce
Understanding Contract terms and Sound team's responsibility to execute, including renewal dates and payment terms
Ensuring accuracy of PCP database and managing PCP outreach
What we are looking for
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values
Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
Intellectual curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Knowledge, Skills, and Abilities
Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
Knowledge of relevant state and federal healthcare regulations
Basic understanding of financial and budgeting processes/principles
Knowledge of HR information systems and basic HR knowledge
Education and Experience
Bachelor’s degree in business administration, healthcare administration or similar related field of study or equivalent work experience
3-5 years' experience working in healthcare operations. Experience managing a physician group practice, preferred
Salary Range
$70,000-$95,000 annually. In addition, Practice Managers are eligible for a bonus opportunity. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
