Support the Program Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives
Assist with the development of systems, processes and tools to enhance program performance
Provide critical People, Process, Technology, and Content solutions in support of customer operations as directed and coordinated with the Operations Manager and the local customer (e.g., Sector, Station, etc.)
Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities
Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
Perform administrative tasks as required to achieve assigned duties and responsibilities
Plan, coordinate and implement initiatives and projects assigned by the Program Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed
Minimum Requirements
5 years of Operations related experience
Deep knowledge, understanding and experience with customer Operations, and Processing Coordinator, and Shift Supervisor roles and responsibilities
Minimum of 3 years’ managerial or supervisory experience
Strong customer relationship and management experience and competencies
Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
Experience working in a Government Contractor environment
Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace
Must be high-energy, flexible, work well with teams, and able to find creative solutions
Work Environment
Work is on-site at one of multiple customer Sector locations
Requires periods of non-traditional hours including consecutive nights or weekends when necessary
May require ability to lift/and or move objects or packages of up to 25 lbs.
Approximate amount of travel time for the position is 10%
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
