2. Data Management & Data Quality
Prepare CRM data for loading into Salesforce.
Maintain CRM data integrity and quality through regular monitoring.
Support account-data cleansing and changes before downstream processing.
Develop reporting that helps business users identify and maintain data quality.
3. Reporting & Analytics
Develop Salesforce reports and dashboards based on business requirements.
Support business reviews using Salesforce data.
Develop usage metrics to monitor Salesforce activities and adoption.
4. CRM Process Improvement & System Enhancement
Collect enhancement ideas and business requirements from users and collaborate with IT on improvement projects.
Research technology improvements for the CRM platform.
Design, build, test, review, and refine Salesforce processes and functionality.
Support cross-platform integration activities related to Salesforce.
5. Release Management, Testing & Training
Support system testing for Salesforce updates and new application launches.
Activate/support new CRM release features.
Communicate system changes and provide user training.
Develop or maintain CRM job aids, playbooks, and supporting training materials.
6. Business Partnership & CRM Adoption
Work with divisions to understand business processes and requirements.
Help divisions optimize processes through Salesforce.
Support lead-to-opportunity conversion and the use of dashboards to track opportunity progression and pipeline.
Drive effective Salesforce usage and adoption across business teams.
Your Skills and Expertise
To set you up for success in this role from day one, the following qualifications:
Bachelor's Degree in Business Administration, or related fields.
Minimum 3 years of experience
Experience in CRM
Good English communication and presentation skills.
Healthcare, Medical Device, Pharmaceutical, or Life Sciences industry experience.
Work location: Shanghai
Hybrid Eligible
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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