What you'll do
Application run & stability
Own the day-to-day run of a portfolio of business-critical applications across Europe
Coordinate incident and problem resolution with the Service Desk (L1), L3 experts and vendors
Monitor performance, SLAs and KPIs, and drive root cause analysis and permanent fixes
Change, release & transition to run
Oversee production changes, patches and upgrades together with L3 teams
Ensure a smooth handover of new applications and changes from project teams into run, with clear acceptance criteria
Contribute to Change Advisory Board (CAB) processes and keep business disruption to a minimum
Keep support documentation and the knowledge base up to date
Vendors & stakeholders
Manage vendor relationships, KPIs and service quality
Act as the go-to coordinator for application support topics across Europe
Report clearly on service performance, risks and improvement actions
Continuous improvement & compliance
Reduce recurring incidents through standardisation, automation and proactive monitoring
Provide run insights (incidents, technical debt, performance) to inform application roadmap and lifecycle decisions
Make sure applications comply with Group security policies, and support audits and remediation
What you'll bring
6 to 8 years of experience in application support, application operations or IT service management, in the same or a similar role, ideally in an international, multisite organisation
Proven experience coordinating L2/L3 support, external providers and cross-functional stakeholders
Solid knowledge of incident, problem, change and release management
Ability to manage priorities, risks and escalations in a business-critical environment
Strong communication skills with both technical and non-technical audiences
A structured, pragmatic and customer-focused approach
Professional fluency in English. Other European languages are a plus
Experience in a manufacturing, food or industrial environment is an advantage
Location: Biggleswade (UK)
Travel: Occasional travel within Europe
We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment
