This role is ideal for someone who is self motivated, energized by AI and automation, comfortable working with data-driven decisionmaking, and eager to translate technical sophistication into tangible client value in a fast-paced, high-growth environment.
What You'll Do
Implementation & Solution Delivery
Lead the end-to-end platform implementation process, ensuring timely and successful deployments.
Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.
Develop and refine best practices for scalable, high-impact implementations.
AI-Driven Onboarding & Implementation
Lead onboarding efforts that put AI and automation front and center — configuring Socure's intelligent decisioning engines, ML model outputs, and automated workflows to align with each client's risk and identity strategy.
Guide clients through best practices for integrating AI-powered signals into their existing tech stacks, ensuring they're positioned to get immediate value from Socure's predictive capabilities.
Translate client business goals into optimized platform configurations that leverage Socure's models to their fullest extent.
Automation & Workflow Enablement
Help clients design and implement automated decisioning flows that reduce manual review, accelerate approvals, and scale intelligently with their business.
Support the configuration of rules engines, thresholds, and AI-assisted workflows that replace repetitive manual processes with intelligent automation.
Identify opportunities and implement and automated repeatable processes to enable faster, more consistent client deployments.
Technical Support & Troubleshooting
Diagnose and resolve technical issues during deployment, with a particular focus on data pipeline integrity, API performance, and AI model response handling.
Serve as a knowledgeable resource for clients navigating complex integration scenarios, escalating strategically when needed.
Partner with Support and Customer Success to ensure a seamless, data-informed client experience.
Training, Enablement & Thought Leadership
Deliver engaging training sessions that help client teams understand not just how to use Socure's platform, but why the AI works — building confidence and internal champions.
Contribute to enablement resources, playbooks, and documentation that reflect current best practices in AI-powered identity verification.
Cross-Functional Collaboration
Act as a feedback loop between clients and Socure's Product and Engineering teams — translating real-world deployment learnings into actionable product insights.
Work closely with Sales, Customer Success, and Data Science to ensure clients are consistently realizing measurable ROI from Socure's AI capabilities.
Work closely with Product SC team to implement improvements and performance updates within the workflows.
What You'll Bring
3+ years of public sector identity or fraud related experience in technical implementation, solution consulting or support engineering — preferably in SaaS, AI/ML platforms, or data-driven technology.
Familiarity with AI/ML concepts, automated decisioning systems, or data analytics — you don't need to build models, but you should be excited to work closely with their outputs.
Strong working knowledge of APIs, data integration patterns, and web-based platforms; comfortable translating technical concepts for both technical and non-technical audiences.
A data-curious mindset — you look at performance metrics and ask "what can we improve?" rather than "what does this mean?"
Ability to manage multiple client workstreams with structure, clarity, and a bias toward proactive communication.
Bachelor's degree or equivalent experience in a technical, analytical, or related field.
Nice-to-Have Qualifications
Hands-on experience with identity verification, fraud prevention, risk modeling, or compliance platforms.
Exposure to ML model outputs, feature engineering concepts, or data pipeline tooling (e.g., SQL, BI tools, data warehouses).
Experience working in enterprise client environments with complex technical stacks.
- Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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