WHAT YOU'LL DO
Onboarding & Certification
Own technical onboarding for new Sales Engineers so they're ready to demo and run POCs as quickly as possible, then build the same for TAMs, CSMs and Support
Build hands-on labs and certification paths, and certify people before they're in front of customers on their own
Work with SE leadership on the demo standard every SE is held to, and train and certify against it
Agree with Customer Engineering leaders what "ready" means for each role, and track ramp against it
Knowledge & Content
Own the Customer Engineering technical knowledge base: audit what exists, retire what's outdated, and keep what stays accurate and self-serve
Build deployment and troubleshooting guides for the hardest setups, starting with Socket Firewall in enterprise networks (proxies, ZTNA, private registries like Artifactory and Nexus)
Own technical competitive material for the tools SEs run into most
Stay Close to the Field
Listen to calls and sit in on POC reviews and escalations to find where people get stuck, and fix it with training
Bring patterns back to Engineering: missing docs, confusing UX, and the questions that keep pulling engineers into deals
Launch Readiness
Work with the engineers shipping each feature so the field is trained before customers see it
Turn each release into field-ready material: a short lab or demo, a talk track, deployment steps and known limitations
Run a regular technical session for SEs and Customer Engineering
WHAT YOU'LL BRING
Required
6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
You've run demos, POCs, deployments or escalations yourself, not just trained people on them, and you can explain the product to an SE, an AE and an engineer at the right level for each
You've built training other people use without you (labs, demos, certifications, videos, playbooks) and can tell us how you knew it worked
You use AI tools (Claude, Claude Code, or similar) to build and maintain content, and can show how that lets you support a much bigger team than you could alone
Working knowledge of how developers build and ship software: package managers like npm or PyPI, CI/CD, and source control (Git, GitHub, GitLab)
Preferred
Background in application security, SCA, supply chain security or developer tooling
You've kept a field team current on a fast release cadence, weekly or every couple of weeks
Can read/write basic scripts in Python, JS, or Go, enough to build and maintain labs
Experience with enterprise networking and proxies (ZTNA, secure web gateways, private package registries)
Our Interview Process
1. Informational with a member from our Talent Team
2. Virtual f2f with the Hiring Manager
3. Virtual f2f with a few members of the team
4. Presentation
5. Final Interview
Hiring is a big decision on both sides. Read more about our Hiring Philosophy https://socket.dev/hiring-philosophyand how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
2. Move with urgency and focus: We prioritize swift, decisive action.
3. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
4. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
5. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
6. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
