Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Nice to Have
Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
Experience with SCA, dependency management, or security scanning tools
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
1. Informational call with someone from our Talent team
2. Virtual f2f with a peer
3. Presentation
4. Interview with our Head of CS
5. Final interview with our Founder & CEO
6. References
7. Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy https://socket.dev/hiring-philosophyand how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
2. Move with urgency and focus: We prioritize swift, decisive action.
3. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
4. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
5. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
6. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
