Create and execute success plans aligned to customer goals with clear KPIs
Drive feature adoption and expansion opportunities across the customer base
Conduct QBRs and renewal discussions
Escalate customer feedback to product and engineering teams
Cross-Functional Partnership
Collaborate with Sales, Product, Engineering, and CS teams to understand customer needs
Contribute to scalable processes and playbooks for European enterprise accounts
Provide strategic feedback on market needs and feature requests
Support the creation of technical documentation and integration guides
What You'll Bring
5+ years in pre-sales technical roles (Sales Engineer, Solutions Engineer, Solutions Architect, TAM) with enterprise customers
2+ years of experience in customer success, account management, or post-sale technical roles
Prior experience in security, developer tools, or SaaS environments
Hands-on technical background: prior software engineering, data science, or equivalent role
Deep familiarity with package managers (at least one of npm or PyPI) and programming ecosystems (at least one of JavaScript or Python)
Understanding of software supply chain security and vulnerability management concepts
Ability to read/write basic scripts in Python, JS, or Go
Knowledge of source control systems (Git, GitHub, GitLab, Bitbucket)
RESTful API and integration experience
Hiring is a big decision on both sides. Read more about our Hiring Philosophy https://socket.dev/hiring-philosophyand how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
2. Move with urgency and focus: We prioritize swift, decisive action.
3. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
4. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
5. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
6. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
