What You’ll Do
Deliver customer implementations from kick-off through closure, following Snyk's onboarding methodology and keeping scope, schedule, and risk on track.
Manage a portfolio of onboarding engagements at the same time, with guidance from senior consultants and your manager on complex or unfamiliar situations.
Work with development and security teams at customer organizations to configure a Snyk rollout that fits their SDLC, CI/CD tooling, and cloud environment.
Run project kick-offs, working sessions, and regular status reviews, keeping customer stakeholders informed on progress, dependencies, and open issues.
Capture customer technical requirements and relay them to Snyk's internal teams, and explain Snyk's platform capabilities in terms a customer's engineers can act on.
Use and contribute to Snyk's onboarding playbooks, templates, and technical assets so that each implementation is consistent and repeatable.
Collaborate with Sales, Product Management, Engineering, and Support to resolve blockers and help customers reach value faster.
Troubleshoot integration and configuration issues hands-on across source control, CI/CD, container, and cloud environments.
Show customer teams how to apply developer-first security practices so adoption continues after the engagement ends.
Share recurring issues and feedback from the field with product and enablement teams.
What you’ll bring
3+ years in technical consulting, professional services, or another customer-facing technical role, including hands-on SaaS software implementation.
Working knowledge of the SDLC and modern DevOps methodologies, and an understanding of where security fits into both.
Hands-on experience with CI/CD and DevOps tooling (for example Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes).
Experience managing multiple customer projects at once and delivering them on schedule.
The ability to explain technical topics clearly to audiences ranging from individual developers to security and engineering managers.
Genuine interest in application security and belief that a developer-first approach is the right way to solve it.
Consultative aptitude for bringing people, technology, and process together, with strong relationship-building and project management skills.
Working fluency with AI-assisted tools (Claude, Gemini, or similar) and comfort with how AI-generated code is changing what customers need to secure.
Excellent written and verbal communication, plus an organized and disciplined approach to problem solving.
Nice to have: proficiency in a scripting language such as Python, JavaScript, or another modern language.
Nice to have: prior experience as a solutions architect, sales engineer, or technical account manager for AppSec, CI, or DevSecOps products.
Nice to have: a security certification such as CISSP, CSSLP, or CEH.
Nice to have: a Project Management Professional (PMP) certification or equivalent project management credential.
Nice to have: a Computer Science degree or equivalent programming background, and exposure to enterprise-scale web technologies and microservices.
ABOUT SNYK
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
EQUAL EMPLOYMENT OPPORTUNITY
Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
