What You’ll Do
Deliver onboarding engagements for customers with well-defined requirements, following Snyk's onboarding methodology from kick-off through closure.
Support senior consultants on larger and more complex implementations, taking ownership of defined workstreams and learning how enterprise rollouts are planned and run.
Configure and integrate the Snyk platform with customer source control, CI/CD, container, and cloud environments, working from documented procedures and escalating questions early.
Join customer kick-offs, working sessions, and status reviews, and keep customer contacts informed on progress and next steps.
Answer customer questions about how Snyk works, and bring in senior consultants, Support, or Product when an issue needs deeper expertise.
Keep accurate project plans, notes, and handoff documentation so every engagement is easy for others to pick up.
Use Snyk's onboarding playbooks and templates, and suggest improvements when you find gaps.
Troubleshoot common integration and configuration issues, and document what you learn for the rest of the team.
Help customer teams understand developer-first security practices so they keep using Snyk after onboarding ends.
Build your skills through regular coaching, shadowing, and Snyk's technical training and certification programs.
What you’ll bring
1+ years in technical consulting, professional services, technical support, or another customer-facing technical role, or equivalent hands-on experience such as an internship or relevant projects.
Foundational knowledge of the SDLC and modern DevOps practices, and curiosity about where security fits into both.
Familiarity with CI/CD and DevOps tooling (for example Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes), with the motivation to go deeper.
Ability to manage your own tasks and deadlines across more than one customer project, with support from your team.
The ability to explain technical topics clearly to developers and other technical contacts, in writing and in conversation.
Genuine interest in application security and belief that a developer-first approach is the right way to solve it.
A collaborative, customer-first approach and a willingness to ask questions, take feedback, and learn quickly.
Working fluency with AI-assisted tools (Claude, Gemini, or similar) and comfort with how AI-generated code is changing what customers need to secure.
Strong written and verbal communication, plus an organized approach to problem solving.
Nice to have: basic proficiency in a scripting language such as Python, JavaScript, or another modern language.
Nice to have: prior experience in a support, solutions engineering, or technical account role for AppSec, CI, or DevSecOps products.
Nice to have: a security certification such as Security+, CSSLP, or CEH.
Nice to have: a Project Management Professional (PMP) or CAPM certification, or equivalent project management coursework.
Nice to have: a Computer Science degree or equivalent programming background, and exposure to enterprise-scale web technologies and microservices.
ABOUT SNYK
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
EQUAL EMPLOYMENT OPPORTUNITY
Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
