Lead by example by modeling and championing Snap Finance's values and culture.
Supervise team members during training and nesting (the guided practice period following training).
Guide employees to meet performance and quality expectations.
Analyze team performance metrics to offer feedback and coaching.
Collaborate with leadership to improve agent performance.
Drive optimization of learning experiences through strategic initiatives.
Ensure efficient management and utilization of the Learning Management System (LMS) for the entire organization.
Provide advanced tracking and reporting on training effectiveness.
Maintain and enhance subject matter expertise through ongoing professional development.
Deliver high-impact training and achieve measurable improvements in performance.
Lead continuous improvement efforts and implement innovative training solutions.
Align training initiatives with long-term business objectives and strategic goals.
What you'll need to succeed
Bachelor's degree or equivalent experience.
3+ years of collections and/or customer service experience.
5+ years of call center experience.
Advanced presentation, verbal, and written communication skills.
Proven track record of managing complex training projects.
High level of proficiency in Microsoft Office Suite and LMS platforms.
Excellent written and verbal communication skills (English C1 level or equivalent).
Strong ability to work independently and as part of senior leadership teams.
Strong training needs analysis and evaluation skills.
Why Join Us
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
