PURPOSE This role is to provide quality engineering, continuous improvement, and documentation support within the organization. This position requires creativity, innovation, mechanical systems design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles, as well as leading people and overseeing complex processes.
ESSENTIAL DUTIES
- Interpret internal and external customer requirements to meet desired outputs.
- Communicate technical knowledge, specification, and direction to internal and external customers.
- Create and analyze data utilizing corporate management system software that include value stream KPIs, performance
- metrics, SPC data, failure analysis, CAD models and product documentation.
- Assist in oversite of quality system development.
- Complete required tasks for defined/undefined processes. Recognize need for additional process controls when process
- could use improvement.
- Coordinates technical support for both internal and external customers.
- Provide supplier quality assurance solutions, including supplier quality improvement, selection and
- assessments and corrective action follow-up.
- Lead a team to accomplish given tasks or processes.
- Travel for the purpose of training, customer support, or trade shows. (Less than 10%)
- Coordinate implementation of inspection and test procedures on the production floor, including training.
- Monitor compliance to Quality System requirements through internal auditing and corrective action follow-up.
- Provide guidance on the resolution on non-conforming material.
- Support and understand statistical process-control methods for engineering, production, and warehouse processes.
- Coordinate resolution of customer product complaints.
- Support the ISO 9001 based Quality System.
- Develop and implement cost of quality measurements to focus organization on continual improvement
- Coordinate customer complaints/requirements including supporting customer quality initiatives, visiting customer
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- facilities to resolve issues and/or support QA requirements.
- Mentoring coworkers.
- Overseeing specialty accounts and/or processes such as coordinating internal audits, facilitating special customer
requirements etc)
- Ability to lead other quality personnel.
- Assist with leading special projects within the company related to the QMS
- All other duties as assigned to support company goals.
- PHYSICAL DEMANDS/WORK ENVIRONMENT
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods of time.
- Capability to lift objects or equipment weighing up to 40 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
