Manage client relationships for custom integrations / implementations in the rental housing industry.
Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients
Act as the point person for project management on customer adoption of new products
Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs
Analyze and evaluate client requirements to design effective and efficient solutions.
Review and refine architectural designs to ensure they align with business goals.
Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users
Collaborate with product and engineering teams to understand project requirements and objectives.
Participate in client meetings to communicate technical solutions and gather feedback.
Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers
Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices
Manage a ticketing queue for internal teams dedicated to serving our clients.
Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
Perform risk assessments and proactively address potential issues in the architecture.
Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
Create policies, procedures and best practice documentation
Conduct thorough risk management
Leverage AI tools and prompt engineering techniques as a standard part of the workflow — including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.
Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.
Stay up-to-date with industry trends, emerging technologies, and best practices.
Required Qualifications
5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
SQL and HTML (or other common programming languages).
Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.
Experience interacting with C-level clients or other key stakeholders.
Professional written and verbal communication skills.
Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.
Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).
Experience with a CRM (we use Salesforce).
Preferred Qualifications
Multi-family housing or Proptech industry experience
Previous experience at a SaaS or start-up company
Understanding of APIs and Webhooks
Experience performing User Acceptance Testing
Proficiency in system and software architecture design
Familiarity with cloud technologies and services (e.g., Azure, Google Cloud)
Familiarity with AI tools and large language models (e.g., Claude, ChatGPT, Copilot) and experience applying prompt engineering in a professional or technical context.
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We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You’ll fit right in if you
Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player—win or lose, you lift others up
Value authenticity, diverse perspectives, and inclusion in the workplace
Have a passion for smart tech and the real estate industry
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