Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks.
Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency
You Have
At least 2-3 years of experience in localisation or translation project management, ideally within a managed services or agency environment
Solid understanding of localisation file formats, content types, and CAT/TMS tooling
Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
Experience coordinating with cross-functional teams across engineering, QA, and vendor management
Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
Strong written and verbal communication skills
Preferred but not required
Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ)
Experience supporting enterprise or SaaS clients in an operational or customer-facing role.
Fluency or working proficiency in a second language
Interest in language, technology, or global content strategy
You Are
Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement.
Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care.
Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality.
Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices.
Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency.
You Will Enjoy
Freedom 🏡- we are remote-first
Growth - an opportunity to learn and advance your career
Wealth 💰 - we offer a competitive salary
Wellness - company-sponsored Health insurance plan & pension plan with company matching
Balance - flexible PTO + 10 bank holidays! Generous parental leave
Culture 🤝- an energetic, value-driven, and fun culture and team spirit
Bonus - employee referral programs and Apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.
To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.
