This is a cross-functional position, partner closely with Sales, Data Entry, Menu, and all shop-facing and supporting teams.
What you’ll do
Own the go-live process for shops adopting Online Ordering both Net New and Existing
Become an expert in Slice’s solutions and offerings, providing an outstanding onboarding experience that ensures success, overcomes objections and reinforces shop buy in
Proactively reach out, monitor and manage your portfolio’s health, identify at-risk accounts and reach out to ensure shop success, as well as prevent downgrades and churn
Provide outstanding customer experience to newly joined partners by handling issues and requests with urgency and care
Build long term relationships with shop owners and staff
Provide feedback and recommendation based on shop conversations and requests
What we're looking for
Excellent verbal and written English & Spanish skills (Monthly bonus for Spanish speakers)
Strong communication, selling and upselling skills
1+ years of Account Management, Sales or Customer & Restaurant Support experience
Proficient in Google Docs and Excel
Self starter and self motivator with excellent time management and ability to prioritize high-impact tasks
Excellent listener who is assertive, persistent, and persuasive
Eager to learn and grow in a fast-paced exciting startup environment
Adaptable and able to think on your feet in dynamic situations
Able to balance speed with thoroughness and manage multiple tasks simultaneously
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.
Application
30 minute introductory meeting with Recruiter
30 min Interview with Onboarding Manager
30 min Interview with Director, Inside Sales
Offer!
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
