The Team
In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
Please note this is a part-time, onsite position, and working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) between 4pm and 5am.
- The Winning Recipe
- These are the core competencies this role calls for:
Excellent English verbal and written communication skills, minimum B2 level
1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
Strong attention to detail with the ability to consistently process customer requests accurately
Comfort using ticketing systems, CRMs, and basic spreadsheets
Ability to stay calm, empathetic, and effective in a high paced contact center environment
Ability to multitask and handle competing priorities during peak periods
Collaborate and communicate effectively with team members and leadership
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
Paid training from day one - we invest in your success from the start with fully paid on-the-job training
Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
Learning & Development program - because your skills should keep growing long after onboarding
Referral program - help us grow the team and get rewarded for it
Wellbeing program - a dedicated wellness stipend for your physical and mental health
Competitive salary - plus night hour supplements and extra payments
A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
30 minute meeting with Recruiter
30 minute meeting with Team Leads
Offer!
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
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