Ensure instruction remains on-task and is motivating
Keep accurate class records and provide required information a timely manner
Evaluate students and provide feedback on students’ performance to the Department Manager and students’ Station Managers, as required. Report problems immediately to the assigned supervisor or supervisor on duty
Complete reports in a timely manner
Assist with training and opening of both contract and SkyWest stations
Ensure safety is a priority for all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operations at stations, and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty
Work with individual station trainers and Station Managers to ensure consistency with department philosophy and the teaching of current policies and procedures
Occasionally travel to stations for OJT and instruction assist stations when limited staffing occurs or upon the opening and/or closing of stations (also applies to stations handled under contract)
Assist the Airport Operations Department and other departments with special projects or programs, as well as other duties and assignments as needed
Fulfill assignments as requested by the Manager, Supervisor, Director, or Vice President
Minimum Requirements
18 years old or older
Have a High School Diploma or GED
Legally authorized to work in the United States for any employer without sponsorship
Possess a valid, unrestricted state-issued driver’s license
Two years in an airport operations frontline customer service position such as lobby, gate, or baggage service or two years in an instructor-type position.
Excellent communication, editing, and writing skills with emphasis on quality and thoroughness
Energetic, creative individual; a proponent of change
Skills for developing quality programs and people
Applicants may not have any current counseling statements or similar disciplinary actions in their personnel file
Willing to travel extensively
Ability to work well under pressure
Team player and people-oriented
Innovative and self-motivated
Previous facilitated learning development experience helpful
Proficient in MS Word and Excel
Type at least 30 words per minute
Working knowledge of Microsoft PowerPoint and other development software is helpful
Familiar with customer service and the SkyWest philosophy
Thorough knowledge of all policies as outlined in the station and operations manuals
Possess current knowledge of all FAA/TSA and other federal mandates, including, but not limited to:
Passengers with disabilities
Security
Baggage operations
Air Cargo operations
DG/HM
(Specifics covering each of the above can be found in the current Customer Service Training Outlines, Station Manuals, Operations Manuals, and Passenger Service Manuals.)
Physical and Other Requirements
Ability to travel
Ability to periodically stand, walk, and sit
The pay is $20 per hour and is non-negotiable
This is not a Department of Transportation safety-sensitive position
Additionally, a cover letter, resume, and letter of intent must be sent to Natalie Nolan, Manager of AO Training, via email at natalie.nolan@skywest.com no later than 5 PM MT on November 16, 2026, to be considered.
To apply, please complete the online application. Qualified applicants will be contacted.
This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.
18 years old or older
Have a High School Diploma or GED
Legally authorized to work in the United States for any employer without sponsorship
Possess a valid, unrestricted state-issued driver’s license
Two years in an airport operations frontline customer service position such as lobby, gate, or baggage service or two years in an instructor-type position.
Excellent communication, editing, and writing skills with emphasis on quality and thoroughness
Energetic, creative individual; a proponent of change
Skills for developing quality programs and people
Applicants may not have any current counseling statements or similar disciplinary actions in their personnel file
Willing to travel extensively
Ability to work well under pressure
Team player and people-oriented
Innovative and self-motivated
Previous facilitated learning development experience helpful
Proficient in MS Word and Excel
Type at least 30 words per minute
Working knowledge of Microsoft PowerPoint and other development software is helpful
Familiar with customer service and the SkyWest philosophy
Thorough knowledge of all policies as outlined in the station and operations manuals
Possess current knowledge of all FAA/TSA and other federal mandates, including, but not limited to:
Passengers with disabilities
Security
Baggage operations
Air Cargo operations
DG/HM
(Specifics covering each of the above can be found in the current Customer Service Training Outlines, Station Manuals, Operations Manuals, and Passenger Service Manuals.)
This is a full-time position
Work directly with the Manager of AO Training, UAX, and supervisors
Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions
Instruct and facilitate computer instruction, eCampus modules, virtual classes, and soft skills
Develop and/or maintain programs as assigned or based on individual areas of expertise
Continually search for new, innovative, more efficient, and/or safer methods of operation in station and training environments
Know, understand, and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes updating material, communicating changes to appropriate parties in a timely manner, and advising peers and management of any known changes
Effectively transfer information to students so that each student has the necessary knowledge to complete his or her job in a safe, organized, and intelligent manner. Information is transferred via one or more of the following: written modules, manuals, handouts, PC-driven programs, videos, lectures, and demonstrations. The instructor must use current materials. The instructor may not merely provide written material to the student and read to the class from the same material
Ensure instruction remains on-task and is motivating
Keep accurate class records and provide required information a timely manner
Evaluate students and provide feedback on students’ performance to the Department Manager and students’ Station Managers, as required. Report problems immediately to the assigned supervisor or supervisor on duty
Complete reports in a timely manner
Assist with training and opening of both contract and SkyWest stations
Ensure safety is a priority for all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operations at stations, and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty
Work with individual station trainers and Station Managers to ensure consistency with department philosophy and the teaching of current policies and procedures
Occasionally travel to stations for OJT and instruction assist stations when limited staffing occurs or upon the opening and/or closing of stations (also applies to stations handled under contract)
Assist the Airport Operations Department and other departments with special projects or programs, as well as other duties and assignments as needed
Fulfill assignments as requested by the Manager, Supervisor, Director, or Vice President
