Key Responsibilities
Keep Production Running: Own Incident, Problem, and Change Management to maintain high availability across our cloud-native security infrastructure (SSE/CASB) and global POPs.
Drive Major Incident Response & PIRs: Lead live troubleshooting during major outages, coordinate across engineering teams to restore service fast, and write thorough Post-Incident Reviews (PIRs) / RCAs to prevent repeat issues.
Cut Alert Noise & Toil: Dig into metrics, logs, and dashboards to spot trends, tune noisy alerts, find performance bottlenecks, and build self-healing automation.
Build Internal Tooling & AI Automation: Write code (Python/Go) and build AI-assisted workflows and agents to automate repetitive operational tasks, incident triage, and diagnostics.
Own Runbooks & SOPs: Write, test, and maintain clear Standard Operating Procedures and runbooks so both on-call engineers and automated tooling have accurate playbooks.
Security & Maintenance: Coordinate planned maintenance windows, production change rollouts, and routine vulnerability patching across commercial and regulated environments.
On-Call Rotation: Participate in a global, follow-the-sun on-call rotation every few weeks to support our 24x7 production environment.
Qualifications
Experience & Education: Bachelor’s degree with 4-6 years of hands-on experience in SRE, DevOps, or Linux Systems Engineering.
Cloud & Containers: Solid working knowledge of AWS core services and experience running containerized workloads on Kubernetes (EKS).
Linux & Web Infrastructure: Strong Linux systems administration skills and practical experience managing web/proxy servers (Nginx, Apache, Tomcat).
Observability & Incident Tools: Hands-on experience setting up dashboards, queries, and alerts using Prometheus, Grafana, OpenSearch/ELK, CloudWatch, and PagerDuty.
CI/CD & Configuration Management: Day-to-day experience with GitHub, configuration management (Ansible or Salt), and deployment pipelines (Jenkins, Harness, ArgoCD, or GitHub Actions).
Networking Fundamentals: Solid grasp of core networking concepts including TCP/IP, UDP, DNS, proxies, and load balancing.
Coding & Automation: Ability to write clean scripts and automations in Python or Go. Experience with Infrastructure as Code (Terraform or CloudFormation).
AI & LLM: Strong interest or practical experience working with LLM APIs, Agentic AI, or tool integrations (like MCP) to solve operational problems.
Troubleshooting Mindset: A methodical approach to debugging complex distributed systems, paired with clear written communication for incident timelines and RCA documentation.
Good to Have
Hands-on network administration or troubleshooting experience in cloud or hybrid environments.
Working knowledge of SQL and NoSQL data stores (Postgres, Redis, Cassandra, Couchbase, CrateDB).
Familiarity with workflow orchestration engines like Temporal, Cadence, AWS Step Functions, or Airflow.
Experience using secrets management tools like HashiCorp Vault.
Prior background in the Cloud Security (SSE, CASB, SWG, DLP) domains.
Company Benefits and Perks
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Our Commitment to You
At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.
Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.
Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process.
