Build custom SharePoint forms and integrations.
Implement governance and best practices for SharePoint environments.
Support SharePoint migrations, enhancements, and user administration activities.
Power Automate Development (Mandatory)
Design and develop automated workflows using Microsoft Power Automate.
Integrate workflows with SharePoint, Microsoft Teams, Outlook, SQL Server, and external applications.
Analyse business processes and implement automation solutions to improve efficiency.
Troubleshoot workflow failures and optimize automation performance.
PowerShell Development & Automation (Mandatory)
Develop and maintain PowerShell scripts for administration, automation, monitoring, and reporting.
Automate SharePoint Online, Microsoft 365, Azure, and application support tasks using PowerShell.
Create scripts for deployment automation, user provisioning, health checks, and operational maintenance.
Troubleshoot and optimize existing PowerShell automation frameworks.
Support DevOps and operational automation initiatives.
Application Support Responsibilities (Mandatory)
Provide L2/L3 production support for enterprise applications.
Monitor application performance and availability.
Investigate and resolve incidents within SLA commitments.
Perform Root Cause Analysis (RCA) and implement preventive fixes.
Support release deployments, patches, upgrades, and maintenance activities.
Coordinate with business stakeholders and technical teams to resolve production issues.
Participate in on-call support rotations and critical incident management activities.
Mandatory Soft Skills
Strong communication and stakeholder management skills.
Ability to interact directly with US-based clients and business users.
Excellent analytical and troubleshooting capabilities.
Self-motivated with the ability to work independently.
Strong documentation and reporting skills.
Ability to manage multiple priorities in a fast-paced support environment.
Ideal Candidate Profile
The ideal candidate will possess strong expertise in .NET Development, SharePoint Online, Power Automate, and PowerShell scripting, along with significant experience in application support and production incident management. The candidate must be customer-focused, proactive, capable of owning critical support issues, and comfortable working closely with US stakeholders during business hours.
