Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.
Station-Specific Responsibilities
Court Monitor
Actively supervise attractions to ensure guest safety.
Enforce safety rules consistently and respectfully.
Identify and address unsafe behavior promptly.
Assist with emergency response procedures as trained.
Greeter / Park Support
Welcome guests and provide directional assistance.
Support guest flow and traffic management.
Maintain cleanliness of public areas and high-touch surfaces.
Monitor waiver completion and wristband compliance where applicable.
Party Host
Lead birthday parties and group events from start to finish.
Manage event timelines and transitions.
Deliver structured activities and high-energy guest engagement.
Coordinate food and room setup.
Party Coordinator
Prepare party rooms and materials prior to events.
Confirm party details and package inclusions.
Support seamless coordination between departments.
Address minor concerns and escalate when appropriate.
Café Front of House (FOH)
Take and process guest orders accurately using POS systems.
Provide product knowledge and suggest add-ons appropriately.
Maintain a clean and organized service area.
Follow cash-handling procedures.
Café Back of House (BOH)
Prepare food and beverages according to brand standards.
Follow food safety and sanitation protocols.
Monitor inventory levels and communicate needs.
Maintain a clean prep and kitchen area.
Front Desk (Sales)
Greet and check in guests efficiently.
Assist with waivers, ticket purchases, and memberships.
Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
Address guest questions and concerns professionally.
Park Training
Complete required onboarding and safety certifications.
Participate in ongoing skill development.
Demonstrate coachability and commitment to continuous improvement.
Marketing Support
Assist with in-park promotions and local community events.
Encourage participation in surveys or promotional campaigns.
Represent the brand positively in all interactions.
QUALIFICATIONS
Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Previous customer service or hospitality experience is preferred but not required.
SKILLS
Foundational competencies include –
Positive and professional attitude.
Strong verbal communication skills.
Coachability and openness to feedback.
Reliability and punctuality.
Team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks.
Ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.
EDUCATION
No formal education requirement
High schools students are encouraged to apply.
PHYSICAL REQUIREMENTS
This position requires the ability to do the following, with or without reasonable accommodation –
Ability to stand and move throughout the park for extended periods.
Ability to lift and/or move a minimum of 20 pounds.
Ability to communicate effectively in a loud indoor environment.
Ability to respond quickly to safety situations.
Compensation starts at $11.00/hr.
CircusTrix and its brands are proud to be equal opportunity employers.
We celebrate diversity and are committed to creating an inclusive environment for all team members.
This job description is intended to indicate the kinds of tasks required of the position given this title and shall not be construed as declaring all the specific duties and responsibilities. It is not intended to limit or in any way modify the right of management to assign and direct the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind.
