About the Role/ The Opportunity
We are looking for a Sitecore Solution/Technical Architect to join our APJ Customer Value Realisation team. You will be working with clients and colleagues on our emerging markets across the globe.
What You’ll Do
Work directly and independently with customers & partners to offer advisory and hands-on assistance in architecting, configuring developing, troubleshooting and leveraging Sitecore products to align with their business outcomes.
With in-depth knowledge of Sitecore products, your responsibilities include but not limited to high-level strategic advisory, consultation, troubleshooting, project developments and hands-on solution configuration (e.g. building proof of concepts) to undertaking technical reviews and assessment, drafting solution designs or leading customer workshops across Sitecore technologies
Establish and maintain trusted technical advisor relationships with customers, taking ownership of the interactions between customers and Sitecore.
Our customers range from medium to enterprise customers and work closely with IT and marketing stakeholders.
Work closely with other teams and functions within Sitecore, such as Account Executives and Customer Success Managers to help customers achieve optimal value.
Support, collaborate with and mentor team members on technical and business challenges.
What You Need to Succeed
Technical
Extensive knowledge of Sitecore technologies including hands on configuration experience and certification in XM/XP and/or SitecoreAI.
Strong expertise in one or more - Content Hub, or CDP/Personalize and/or Search.
Experience in one or more of the following
o Headless technologies, such as React, Next.js, GraphQL and Node.js.
o Container technologies, such as Docker and Kubernetes.
Familiarity with cloud computing platforms, such as Azure or AWS.
Understanding of broader website architecture aspects, including infrastructure, DevOps, and integrations.
Experience working with solutions hosted on-premises as well as SaaS - cloud platform such as Vercel or Netify
Previously worked on Sitecore implementations - design, configuration and/or development and building APIs and Backend-for-Frontend (BFF) services
Familiarity with AI-assisted content workflows and how to position them against real operating-model constraints.
Non Technical
Prior experience in consultancy or professional services - client-facing roles in particular digital and martech space across both commercial and enterprise customers.
Robust time management skills and ability to handle complex context switching situations as you will working across multiple accounts autonomously.
Excellent presentation skills, with the ability to effectively communicate technical concepts such as best practice, architecture guidance, both IT and business stakeholders.
Strong written skills in order to draft roadmaps, solution designs, platform reviews and input into business quarterly reviews.
Passion for technologies and eagerness to learn; with a customer-centric mindset to drive solutions and outcomes. This may include translating and documenting vague, non-technical customer problems into architecting solutions, facilitating workshops or end user enablement sessions.
Additional Skills/Background
Degree in Computer Science, Information Technology, Software Engineering, or a related field.
Typically 5 to 10 years of experience in software development, network administration, systems analysis, or IT infrastructure.
10+ years of experience in technical/ business / services pre-sales consulting
Proficiency in major cloud platforms (such as AWS, Microsoft Azure, or Google Cloud) and DevOps
May suit developers looking to shift into Solution Architect role
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
