Learn more at Sitecore.com http://Sitecore.com.
About the Role
As an Account Manager, Enterprise, your primary focus is managing and growing relationships with our existing customers. In this role, you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — all with the goal of maximizing customer retention and long-term success.
This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You Will Do
Serve as the primary contact for assigned accounts, building strong relationships at all levels across existing government and enterprise clients
Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
What You Need to Succeed
Demonstrable experience in software sales (full-cycle) or SaaS environment
Experience in account management and sales within both enterprise and government environments (state and federal governments)
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Additional Skills That Could Set You Apart
Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware
Why You Should Click ‘Apply’
Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team https://www.linkedin.com/company/sitecore/videos/native/urn:li:ugcPost:6783780164133298176/?isInternal=true and our commitment to creating a diverse and inclusive workplace, https://www.linkedin.com/company/sitecore/videos/native/urn:li:ugcPost:6790303099157327872/?isInternal=true on our YouTube Channel https://www.youtube.com/c/sitecore.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
