SinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.
At SinglePlatform, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen.
What you’ll do
On-board and train new customers
Build & strengthen customer relationships
Manage incoming calls and emails and handle appropriate follow-up calls and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Coordinate and train all new customer starts in an efficient and streamlined way
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support
What you have
Bachelor’s degree preferred
Mad multi-tasking skills
Exceptional verbal communication skills, especially over the phone
A positive, polite, confident, sincere and friendly disposition
The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
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The ability to stay calm, cool and collected during stressful phone conversations
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
An eye for detail
