JOB DUTIES & RESPONSIBILITIES
Training Delivery
Deliver engaging, practical, and effective training sessions, classes, and/or workshops in-person and remotely for newly hired and existing personnel in all offices.
Conduct application specific demonstrations, hands-on workshops, office hours, and targeted learning sessions for Firm approved applications and technology tools.
Assess training needs through surveys, interviews, stakeholder discussions, ticket trends, user feedback, project requirements, and consultation with managers.
Provide training, desk-side support, floor support, and post-go-live reinforcement for Firmwide software deployments and major technology initiatives.
Collaboration
Work closely with IT Training leadership, application support teams, Business Analysts (BAs), Product Managers, IT Delivery, IT Communications, Service Desk, and business stakeholders to ensure training programs align with business needs, project timelines, adoption goals, and organizational objectives.
Curriculum Development
Develop and update training materials, manuals, documentation, quick tips, best practice guides, FAQs, and role-based learning resources to keep content relevant and up to date with current Firm processes and technology standards.
Create “How To” training videos and digital learning content as needed. Knowledge of Camtasia, Snagit, Adobe Premiere, WellSaid, learning management systems, and similar training technologies is a plus.
Troubleshooting
Provide troubleshooting techniques, coaching, and practical guidance to Firm personnel to help them resolve common technology issues efficiently. This includes practical demonstrations, hands-on problem-solving sessions, and the development of troubleshooting guides and support resources.
Quality Assurance
Monitor and evaluate the effectiveness of training programs through feedback, attendance, learner confidence, completion data, assessments, support trends, and other available metrics. Implement improvements as necessary. Research, test, and validate Firm-approved software for desktop and/or mobile devices as required.
Perform other duties as assigned
EDUCATION
Associate’s degree in information technology, Education, Instructional Design, Business, or a related field, or equivalent working experience.
SKILLS & EXPERIENCE
5+ years of experience in technology enablement, learning and development, instructional delivery, or a similar role at a law firm
Strong knowledge of Microsoft Office and Microsoft 365 applications, including Word, PowerPoint, Excel, Teams, Outlook, and related collaboration tools
Strong technical knowledge of iManage (DMS), PDF software (Kofax/Adobe), Intapp Time, ServiceNow, mobile devices, and other Firm-approved technologies
Excellent communication, presentation, facilitation, and interpersonal skills
Ability to manage multiple learning priorities and tailor content for diverse audiences, roles, and skill levels
Proficiency in instructional design, adult learning principles, and role-based learning approaches
Experience with e-learning platforms, learning management systems, digital content creation, and related authoring tools preferred
Experience with mobile devices, including Android, iPhone, and iPad
Relevant certifications, such as MOS, ITIL, Microsoft Certified Trainer, or CompTIA CTT+, are a plus
Salary Information
NY Only: The estimated base salary range for this position is $100,000 to $120,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
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