Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value
Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues
Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health
Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
Exceptional cross-functional orchestration capabilities to align internal resources around client needs
Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework
Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures
Understanding of net revenue retention strategies and proactive risk-mitigation frameworks
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
Please note, no agencies will be accepted in the recruitment of this role.
