Provide advanced support during major incidents by using telemetry and dependency data to accelerate diagnosis and service restoration, and translate post-incident findings into corrective actions.
Analyze capacity, performance, resilience, and recurring failure patterns, and recommend improvements to architecture, redundancy, recovery, deployment, and monitoring practices.
Participate in architecture and production-readiness reviews to ensure services have appropriate telemetry, alerts, ownership, runbooks, escalation paths, capacity plans, and recovery procedures.
Serve as a subject matter expert by maintaining standards and documentation, training teams, and providing technical guidance on observability and reliability practices.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
Five or more years of progressive experience in site reliability engineering, observability, infrastructure, cloud, systems, DevOps, platform engineering, or a related discipline.
Hands-on experience with enterprise monitoring, observability, event management, logging, or application performance monitoring platforms.
Experience designing dashboards, alerts, telemetry integrations, monitoring standards, and service health reporting for production technology environments.
Experience with PowerShell, Python, APIs, infrastructure as code, or comparable automation technologies, along with a working knowledge of metrics, logs, traces, events, and distributed systems troubleshooting.
Strong analytical, troubleshooting, documentation, communication, and cross-functional collaboration skills.
Preferred Qualifications
Experience with tools such as LogicMonitor, Dynatrace, Datadog, Splunk, New Relic, Azure Monitor, Application Insights, Grafana, Prometheus, OpenTelemetry, or comparable technologies.
Experience with Microsoft Azure, VMware, Windows Server, Linux, enterprise storage, backup, networking, or hybrid infrastructure.
Experience integrating observability platforms with ServiceNow or another enterprise IT service management platform.
Experience with automated remediation, event correlation, service discovery, monitoring as code, service-level objectives, and reliability reporting.
Knowledge of ITIL, incident and problem management, change management, disaster recovery, and operational readiness practices; relevant technical certifications are preferred.
