Planning and Execution - Develop strategic and operational plans for the work group, manage execution, and measure results:
Monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute Simon Corporate and Starbucks initiatives.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Actively manages team members in collaboration with the Store Manager by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team member performance. Manages ongoing team member performance using performance management.
MINIMUM QUALIFICATIONS
Progressively responsible retail experience (3 years)
Experience analyzing financial reports
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources ensuring established service levels are achieved at all times
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Physical Requirements and Environment
Ability to lift and carry up to 25–30 pounds, such as boxes of supplies, etc.
Must be able to stand for 90% or more of a scheduled shift
Requires frequent bending, reaching, twisting, and kneeling as part of daily duties
Role involves repetitive hand and arm movements
Ability to safely handle hot liquids, steam, and equipment throughout the shift.
Manual hand dexterity for operating small tools, POS systems, and drink assembly.
Ability to work in a fast‑paced environment that may involve noise, heat, and close proximity to others.
Occasional pushing or pulling of carts, containers, or equipment.
