Investigate and resolve production incidents and user-reported issues.
Monitor system health, availability, and application performance.
Perform daily health checks and troubleshoot Teamcenter server, client, and integration-related issues.
Analyze application logs and support business users with PLM process-related queries.
Coordinate with development, infrastructure, and business teams to resolve issues.
Incident, Problem Management and Change Management
Manage incidents and service requests within agreed SLAs.
Perform Root Cause Analysis (RCA) for recurring and critical issues.
Identify and implement corrective and preventive actions.
Coordinate issue resolution across development, infrastructure, database, and vendor teams.
Support production releases, change management, and deployment validation.
Teamcenter Administration
Support Teamcenter configurations including BMIDE, Workflows, Preferences, Organization Management, and Access Manager.
Support Active Workspace (AWC) and Rich Client (RAC).
Monitor and maintain FMS/FSC, Dispatcher, Pool Manager, and Indexing services.
Support user administration, role/group assignments, access management, and Teamcenter administrative utilities (TEM, cache management, Preference Manager).
Integration Support
Support integrations with SAP S/4HANA, NX, Solid Edge, SolidWorks, and Enterprise Applications.
Troubleshoot data synchronization, interface failures, and background jobs.
Coordinate with integration teams to resolve interface issues.
Deployment Support
Assist in deployment of patches, hotfixes, configuration changes, and upgrades.
Perform deployment validation and post-deployment testing.
Support release activities and rollback procedures when required.
Documentation & Continuous Improvement
Maintain support documentation, SOPs, and knowledge base articles.
Document Root Cause Analysis (RCA) and known solutions.
Identify opportunities for automation and process improvements.
Participate in service reviews and operational improvement initiatives.
Required Experience
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
Technical Experience
Minimum 4–6 years of Siemens Teamcenter support experience.
Strong understanding of Teamcenter architecture and administration.
Experience supporting
Teamcenter 12.x, 13.x, 14.x, 2506 or newer
Active Workspace (AWC) and Rich Client (RAC)
Structure Manager / BOM Management and Workflow Management
Classification and Product configurator
Change Management
Document Management
BMIDE configurations
Organization Management and Access Manager
FMS/FSC, Dispatcher, Pool Manager, and Indexing Services
Experience supporting Teamcenter integrations with SAP S/4HANA, NX, Solid Edge, and SolidWorks.
Basic knowledge of SQL, Oracle/MS SQL Server, and Windows/Linux environments.
Experience supporting production deployments, patches, and upgrades.
Service Management Skills
Incident Management
Problem Management
Change Management
SLA Management
ITIL processes
Root Cause Analysis (RCA)
Core Competencies
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management skills.
Customer-focused approach.
Ability to work in global support teams.
Prioritization and time management skills.
Ability to handle production-critical incidents.
Strong documentation and problem-solving skills.
Key Performance Indicators (KPIs)
Service Delivery: SLA Compliance ≥95%, Application Availability ≥99.5%, On-time Incident Resolution.
Problem Management: Timely RCA completion and reduction in recurring incidents.
Operational Excellence: Successful deployment support, knowledge management, and continuous improvement initiatives.
Stakeholder Satisfaction: Positive user feedback and effective cross-functional collaboration.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
