Monitors supplier performance (QBR, Quarterly Business Review) to ensure compliance with framework agreements, quality commitments and business terms; drives supplier development and accountability.
Collaborates with cross-functional teams (R&D, PMO (Project Management Office), sales) to align operations strategy with the product roadmap and business needs.
2. Supply Chain & Operations Excellence
Provides deep supply chain expertise in demand planning, S&OP (Sales and Operations Planning), component planning, production planning and on-time delivery.
Oversees inventory, warehousing, logistics and shipping execution, including adherence to customer-mandated warehouse and delivery rules (e.g. production-month-sequenced shipments, customer-directed warehousing).
Ensures supply assurance: capacity planning, escalation and business-continuity mechanisms, and mitigation of component scarcity and lead-time risks.
3. Quality Management & Compliance
Owns end-to-end product and system quality across the value chain: new-product quality planning (design and development gate reviews), supplier and incoming quality, manufacturing process quality, final-product quality and field/after-sales quality.
Integrates quality planning into NPI (New Product Introduction) and mass production; ensures products meet customer specifications, industry standards and regulatory compliance requirements (e.g. CCC (China Compulsory Certificate), CE, UL, RoHS/REACH (Restriction of Hazardous Substances / Registration, Evaluation, Authorization and Restriction of Chemicals)).
Leads the quality management system (e.g. ISO 9001), certification maintenance and audit readiness, including customer and third-party audits.
Drives disciplined issue management — 8D (8 Disciplines) root-cause analysis and corrective action, containment and lessons-learned feedback into design and process; establishes quality KPIs (e.g. FFR (Field Failure Rate), first-pass yield) and a continuous-improvement culture across operations.
4. Customer Engagement & Satisfaction
Acts as the customer-facing owner of operations: the single point of contact and escalation for customers on delivery, quality and supply matters.
Captures the voice of the customer (VOC) through scheduled business reviews, customer audits and quality assessments, translating findings into operational improvement plans.
Aligns operations with customer requirements across the lifecycle: NPI milestones, order confirmation and delivery commitments, labeling, packaging and special shipping requirements.
Manages customer complaints and field quality issues with transparency and speed, driving 8D closure and preventive actions; reports status to customers in line with agreed service levels.
Tracks and improves customer satisfaction and delivery reliability (e.g. OTIF (On-Time-In-Full)), embedding customer feedback into QBR and supplier management cycles.
Critical Experiences
Bachelor's degree in Supply Chain Management, Procurement Management, Industrial Engineering or a related field.
Minimum of 10–15 years of experience in procurement, supply chain or operations within manufacturing (lighting, consumer electronics or similar high-volume industries preferred), including solid hands-on quality management experience (quality systems, process and field quality).
At least 3 years in a leadership role managing teams, strategic procurement initiatives and cross-functional quality/customer programs.
Proven customer-facing experience: managing key-account or customer operations relationships, hosting customer audits, and leading QBR-type performance reviews.
Certified Professional in Supply Management (CPSM) or equivalent certification is highly recommended; additional credentials (e.g. CQE (Certified Quality Engineer), Six Sigma, CPIM (Certified in Production and Inventory Management)) are a plus.
Strong command of English for cross-border collaboration and international customer communication is preferred.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
