2. Technical Leadership
Guide architecture, integrations, and solution design.
Ensure platform performance, security, and compliance.
Support engineering teams with troubleshooting and enhancements.
3. Stakeholder Management
Partner with business teams to onboard and develop new use cases.
Translate requirements into technical deliverables.
Represent the Virtual Chatbot in demos, reviews, and leadership interactions.
4. Team & Delivery Management
Lead and mentor a cross-functional chatbot squad.
Drive backlog prioritization, sprint planning, and quality delivery.
Maintain documentation, testing discipline, and release processes.
5. Conversational AI & Knowledge Management
Define conversation flows, intents, prompts, and fallback logic.
Oversee knowledge base updates and quality control.
Ensure consistent tone and compliance in all user interactions.
6. Innovation & Automation
Introduce AI driven automation and hyperautomation features.
Integrate chatbot with APIs, workflows, and enterprise platforms.
Deliver POCs to keep the platform modern and future ready.
Your qualifications
Education & Experience
Bachelor’s/Master’s in Computer Science, IT, or related field.
6–10+ years in AI, automation, or platform management.
Experience with enterprise chatbot platforms preferred.
Technical Skills
Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
Experience with Azure OpenAI, Copilot Studio, or similar tools.
Strong API, automation workflow, and architecture knowledge.
Familiarity with analytics, data privacy, and security principles.
Leadership Skills
Proven experience leading technical or cross-functional teams.
Strong program management and problem solving skills.
Ability to convert business needs into technical solutions.
Preferred Domain Knowledge
Service management, IT operations, or digital transformation.
Experience with automation squads or hyperautomation.
Behavioral Competencies
Strategic thinker with hands on execution mindset.
Strong communication and stakeholder influence.
User focused, adaptable, and resilient.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
