Ensure accurate and timely data maintenance in SAP Service Cloud, contributing to reliable reporting and transparency.
Actively collaborate with Contact Center, System Engineers, and Field Service teams, supporting smooth communication and alignment.
Contribute to improving response times, data accuracy, and process consistency, with a strong focus on customer impact.
More about you
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronic, Automation, or related fields) would be ideal due to the nature of the role and the team. However, if you are a student in Business Administration or a similar field with an interest in automation and IoT, this would also work.
Fluent-Native in Italian is required, as well as fluent in English (spoken & written).
Some basics and/or previous experience working with Excel, Word and PPT would be ideal.
A proactive and detail-oriented mindset, with a strong interest in Customer Service and operations.
Strong organizational skills and a structured approach to tasks.
Accuracy, reliability, and attention to detail when handling data and processes.
Motivation to grow and develop within a service-oriented role.
Available to be based in our office in Milan – Viale Sarca.
What you will learn
How Customer Service operations are managed in a structured, customer-focused organization.
How cross-functional teams collaborate to deliver reliable and responsive service solutions.
Hands-on experience with SAP Service Cloud and service coordination processes.
How data quality and operational discipline support performance, trust, and customer satisfaction.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
