Diagnose and resolve complex workstation and application issues, partnering with application support and other Information Technology teams to develop comprehensive solutions.
Partner with the EUC & Remote Access Manager to evaluate, recommend, design, and implement new or enhanced software distribution and workstation management solutions.
Design, document, and maintain the Firm-standard workstation environment, including BIOS, boot processes, drivers, services, scheduled tasks, policies, and configuration standards.
Develop, implement, and maintain automated scripts, tools, processes, and procedures that improve workstation configuration, deployment, management, and support.
Coordinate the evaluation and configuration of standard and non-standard personal computer hardware and partner with Quality Assurance to test workstation configurations and automated software deployments.
Maintain knowledge of relevant technologies and industry trends and participate in rotating 24x7 on-call support as required.
Education and Experience
Required
Bachelor’s degree in Computer Science, Engineering, a related discipline, or an equivalent combination of education, training, and experience.
A minimum of 7 years of experience supporting and engineering desktop technologies in an enterprise environment.
Advanced experience with Windows workstation operating systems, including Windows 10 and Windows 11.
Advanced experience with application packaging, software distribution, endpoint patching, and troubleshooting software installation and deployment issues.
Experience with macOS and Jamf.
Experience managing Windows endpoints using Microsoft Intune or a comparable mobile device management or endpoint management solution.
Working knowledge of TCP/IP networking fundamentals, including DNS, DHCP, and IPv4.
Experience developing technical documentation for technical and non-technical audiences.
Preferred
Experience developing and troubleshooting system automation scripts, including PowerShell.
Experience developing SQL queries and creating interactive reports.
Experience working with WMI, Windows Registry, log files, events, and operating system in-place upgrades.
Experience with workstation security and vulnerability remediation.
Relevant technical training or certifications.
Other Skills and Abilities
The following will also be required of the successful candidate
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Ability to manage multiple projects with competing deadlines and priorities.
Ability to work effectively under pressure.
Strong analytical skills and a proactive approach to problem-solving.
Able to work harmoniously and effectively with others.
Able to preserve confidentiality and exercise discretion in all interactions.
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The target salary range for this role is
$148,200 - $175,000 if located in Illinois.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.
