Diagnose, troubleshoot, and resolve complex infrastructure and platform issues, including reverse-engineering problems when documentation or context is limited.
Help maintain reliable operational support, including participation in on-call and escalation rotations.
Partner closely with engineering teams to share context, unblock work, and raise the infrastructure quality bar across the organisation.
Support knowledge transfer and continuity in a complex, fast-moving operational environment.
Are you our next Cloud Engineer?
Must haves
AI-Native Engineering: Comfortable using AI agents (e.g., Claude Code, OpenAI Codex/Cursor) daily to accelerate development, refactoring, and infrastructure workflows.
Principal-level AWS Infrastructure Experience: Deep hands-on expertise provisioning, scaling, and managing complex AWS ecosystem..
Strong Infrastructure as Code (IaC): Proven experience leveraging AWS CDK or closely related cloud provisioning frameworks to define and deploy infrastructure cleanly.
Strong Scripting & Coding Skills: Proficient in writing scalable, maintainable code to automate workflows and integrate platform components.
Production Debugging & Troubleshooting: Excellent track record of identifying, diagnosing, and resolving incidents in live production environments.
Autonomy & Rapid Adaptability: Ability to self-direct, pick up unfamiliar systems quickly, and deliver impact with minimal initial ramp-up time.
Communication & Ownership: Clear, collaborative communicator comfortable driving initiatives and participating in on-call/escalation rotation.
Nice to haves
AI Infrastructure Operations: Opportunity to build, scale, and optimize specialized AI/ML infrastructure and workload pipelines (great if you have experience, but we’re also happy to help you get hands-on here).
SaaS & B2B Environments: Prior experience working within complex SaaS or high-throughput B2B software ecosystems.
Infrastructure Modernization: Track record of joining mature infrastructure environments, identifying technical debt, and driving stability.
High-Ownership Execution: Comfortable balancing deep individual contribution with mentorship and cross-team technical alignment.
Company Highlights
Welcome to the new era of revenue effectiveness. The merger of Showpad and Bigtincan is creating the first AI-powered platform to strengthen the entire field selling motion.
By unifying two industry-acclaimed solutions for content, readiness, engagement, and intelligence into a single operating system, we are delivering unrivaled scale and accelerated growth for our 2,000+ combined customers worldwide, including leaders in manufacturing (Dow, Dupont), healthcare (Fujifilm, Kaiser Permanente, Johnson&Johnson), CPG (Smucker’s, Mitsubishi, Stanley Black & Decker), and enterprise tech (HID, CultureAmp, LastPass).
Acclaimed by analysts and adored by customers, we’re recognized as a Leader in the Forrester Wave™ Revenue Enablement Platforms, honored by Gartner as a Customers’ Choice in Revenue Enablement Platforms, and, together, endorsed by nearly 3,000 5-star customer reviews on G2.
United, we’re focused on powering the next generation of field selling success through a more holistic engine that creates lasting value for our customers and a new vision for our category.
Discover the revenue team outcomes we’re driving together at showpad.com.
